Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Historical, social and political context and development of the Australian housing system, including changes over time and associated issues Federal and state legislation and regulatory requirements relating to housing Levels of government in Australia and their role in the housing system Access and equity issues in the housing sector Current and historical factors which impact on the provision of housing Range of consumers and consumer groups in relation to the Australian housing system, their demographics, needs, complexity of issues Housing options available to address consumer needs and issues Range and mix of housing types and tenures and associated consumers Private rental system Own work role within the context of delivering services within the Australian housing system Consumer needs and rights including duty of care Cultural issues which impact on housing system for minority groups such as newly arrived refugees and for Aboriginal and Torres Strait Islander people Principles of client empowerment/disempowerment and community delivered service provision Current issues facing clients and existing services to address their needs and rights Principles and practices of ethics and values, confidentiality and duty of care |